Refund policy

Returns & Exchanges Policy

At MJ Boutique, we are happy to offer exchanges on eligible items within 14 days of delivery.

We do not offer refunds as part of our standard returns policy.

To be eligible for an exchange, garments must be returned in their original condition. Items must be unworn, unwashed, unused, and have all original tags attached.

Items that do not meet these conditions will not be accepted.

Exchanges

If you would like to exchange an item, please contact us with your order number and exchange request.

Once your return request has been reviewed and approved, return instructions will be provided.

If a suitable item is available at the time your return is received, we will gladly process an exchange.

Store Credit

If there is no suitable item available for exchange at the time of your return, we will gladly issue you an online store credit to use on a future purchase.

Store credit can be used on any future purchase through our website and cannot be exchanged for cash.

Final Sale Items

Items marked as final sale are not eligible for return, exchange, or store credit unless required under Australian Consumer Law.

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, incorrect, or not as described, please contact us within 7 days of receiving your order.

Please include your order number, clear photos of the item, and a description of the issue.

Once reviewed, we will provide a suitable solution in accordance with Australian Consumer Law.

Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law.

If an item fails to meet a consumer guarantee, you may be entitled to a remedy as required by law.

Return Shipping

Return shipping costs are the responsibility of the customer for exchanges and store credit requests.

If the item is confirmed to be faulty, damaged, incorrect, or not as described, we will provide the appropriate solution in accordance with Australian Consumer Law.

We recommend using a tracked shipping service, as we are not responsible for lost return parcels.

Important Notes

We reserve the right to refuse returns that do not meet our policy conditions.

Items that are worn, washed, damaged, altered, missing tags, or not in original condition will not be accepted.

Please do not send items back without contacting us first, as unauthorised returns may not be accepted.